Our Process for Outsourcing Receivables

What It’s Like Working with Axim

At Axim, we believe outsourcing receivables should feel seamless—like having an extension of your own team. We have over 30 years of experience making that happen for our clients, all handled by local AR specialists from right here in the United States. Here’s how.

Getting Started with Outsourcing Receivables

Your role: Minimal effort, maximum impact.

To set up your account, we’ll need a few essentials:

  • Access to your accounting system for daily aging reports.

  • A dedicated company email address so we can communicate with customers on your behalf.

  • Key details: remittance address, service offerings, and contact names.

  • Introduction to an individual on your team who will be the main point of contact for Axim (we call them a “client liaison”).

We’ll start by populating all your AR data into our proprietary system, Axcelerate AR, built exclusively for accounts receivable. From there, we’ll assign your company one or more dedicated AR specialists—and they’ll hit the ground running collecting on past-due invoices.

What We Do Daily

We focus on receivables. You focus on everything else.

Your dedicated AR specialist works methodically through a daily follow-up list generated by our system. This involves:

  • Contacting your customers in your company’s name via phone and email, taking a professional, customer service approach.

  • Tracking follow-ups meticulously, measuring performance metrics like average days to pay (ADP) and number of touchpoints.

  • Addressing disputes and resolving them swiftly by accessing necessary documentation—without bothering your team unless it’s absolutely necessary.

If something unusual arises, like a payment dispute or damaged goods, we’ll loop in your client liaison to resolve it quickly.

AR Reporting Made Simple

Data at your fingertips.

We know transparency is key, so we offer flexible reporting schedules—weekly, monthly, quarterly, or as needed. Here’s what you can expect in the reports:

  • Payment status: Checks in the mail, promises made, payments pending.

  • Disputes and resolutions

  • Granular metrics like:

    • Average number of follow-ups per payment
    • Number of phone calls made
    • Number of emails sent
    • Average days to pay broken down by customer
    • Number of invoices collected
    • Number of customers worked
    • And more

  • Other specific metrics that are unique to your company or industry (upon request).

You’ll also have 24/7 access to our system, including contact history, notes, and timeline data—so you can make informed decisions about ongoing and future customers to protect your bottom line.

When Things Get Complicated

Our proven process for AR challenges.

If we hit a roadblock with collecting on an invoice, we’ll:

  • 1. Reach out to your client liaison for guidance.

  • 2. Escalate to our AR supervisor if needed.

  • 3. Recommend next steps, including sending a final demand or engaging a third-party collection agency.

Our goal is to resolve issues professionally before they escalate, keeping your cash flow steady and your customers happy.

In the Words of Our Clients

We contracted with Axim in 2001 at the suggestion of our lender. Managing our receivables internally was problematic due to the large number of companies we do business with, coupled with the types of customers that purchase from us. Municipalities, schools, hospitality, industrial firms and other large companies are a challenge to collect timely payments from. With Axim’s advanced software capabilities, their team is able to permanently document the ‘go to’ people and departments to get invoices quickly processed for payment. When we began with them, 10% of our receivables were over 60 days past due but within 3 months that number was reduced to less than 2% and currently stands at less than one half of one percent. After 15 years we consider them solid members of our company. – Brian Stark, V.P./Owner, AIS Specialty Products, Inc.

Partnership Is Key

The secret to outsourcing receivables success? Collaboration.

While we take care of 95% of the work, your involvement—facilitated by a responsive client liaison from your team—makes all the difference. Think of us as partners in streamlining your processes, improving cash flow, and uncovering potential bottlenecks in your AR system.

Transform your cash flow with Axim.

Outsourcing receivables has never been easier—or more effective. Ready to turn aging invoices into timely payments? Let our dedicated, U.S.-based AR specialists handle the heavy lifting while you focus on growing your business.

Call (661) 254-3007 to learn more

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