Accounts Receivable Management Software & Service FAQs

Our proprietary state-of-the-art accounts receivable management software is designed to maximize efficiencies in collecting AR. We maintain contact with your customers on a precise timeline, using our automatic follow-up process to eliminate payment barriers, speed up remittance and improve your cash flow.

Maintaining a courteous relationship with your customers is important to us. Our staff of AR specialists get results from your customers in a friendly, respectable way.

We contact your customers on your behalf, using your company name. As such, we act as a virtual extension of your in-house accounting department. Your customer’s experience with your company will feel seamless through Axim.

You have 24/7 access to your receivables through our online Axcelerate AR system. You can view in real time the status of each customer, including notes, disputed invoices, payment promises and aging reports.

We generally handle customers with respect and courtesy. However, with your permission we can intensify our efforts to obtain payment. You will always make the final decision about how firmly we treat your customers.

Yes, since we have serviced the apparel and manufacturing/distribution industries for 40+ years, we can help you navigate chargebacks and deductions.

All customer payments go directly to you. We break down any barriers to payment and make sure the check is in the mail.

No, we are not a collection agency or a factor, nor do we offer accounts receivable funding. We are simply an outsourced accounts receivable management company. We do not purchase your invoices nor do we receive any payments on your behalf. We handle the credit process and first-party invoice collection function on behalf of your business in an effort to improve your accounts receivable.

Our web-based software allows you to access your account at any time, from anywhere. We also provide monthly and quarterly reports to keep you informed.

Our process works via 4 simple steps:

1. We upload your aging report into our Axcelerate AR software. We look at your number of outstanding invoices and conduct a DSO calculation.
2. We assign your account to an AR specialist who contacts your customers in your name via phone and email based on agreed upon priorities.
3. Customers send their payments directly to you. You post payment into your current accounting system as usual.
4. You receive 24/7 access to your receivables information so you can see real-time updates of your AR performance. We schedule quarterly reviews with a member of your staff to discuss our progress.

Yes, you continue to ledger receivables in your current accounting system. We upload a daily “snapshot” of your detailed AR which we use to manage the credit process and first party collection of your receivables.

We conduct an extensive investigation on any customer to whom you are considering extending or updating terms. By digging deep into financial records, credit reports, and bank and vendor references, we are able to make a recommendation based on reliable facts that paint an accurate financial picture.

We understand that every business has unique immediate and long-term goals. We adapt our services to meet your needs while offering you reliable and sound credit advice.

No business can ever be 100% sure that their customers will remit prompt payment but our decades of experience and deep industry expertise enable us to accurately assess the creditworthiness of prospective and existing customers.

We will gladly set up a demonstration of our AR software to show you how easy it is to view the full picture of your outstanding accounts receivable.

We accept all major file formats, including .txt, .csv, PDFs, and Excel.

No. Since Axcelerate AR is completely web-based, all you need is a secure internet connection. You can access your account information 24/7 from anywhere.

Our services are offered on a month-to-month basis so you never have to commit to a long-term relationship with us. However, our average client has stayed with us for 8+ years, proof that we maintain superior service on a consistent basis.

Our owners have been involved with credit management and first party receivables collection since the 1960s. Our President was the Senior VP of a major factoring company and discovered a need to fill the gap between factoring and in-house AR. As such, he developed a business dedicated solely to providing outsourced AR and credit management services.

We have been the virtual credit and collection department for hundreds of clients since 1984. Formerly called Business Credit Services, we have consistently reduced past-due percentages to below industry norms and helped businesses eliminate the problems associated with staffing internal AR, including employee turnover, hiring & re-training personnel and absenteeism.